Shipping policy

At WellSpring, we want your order to reach you safely and on time. This policy explains how we process and ship your order.

1. Where We Deliver
We deliver all across India, to every pincode our courier partners cover. If we cannot deliver to your pincode, we will tell you, and any amount you paid will be refunded in full.

2. Shipping Charges
Shipping is free on all orders.

3. Order Processing
All orders are processed by our fulfillment team within 1–2 business days after payment is confirmed (or after order confirmation, for COD orders).

Our business days are Monday to Saturday. We do not ship on Sundays or public holidays.

4. Delivery Time
After your order is dispatched, delivery usually takes 4–7 days, depending on your location. This means most orders reach you about 5–8 days after you place them.

Delivery times are estimates, not guarantees. Remote areas may take longer.

5. Tracking Your Order
Once your order is shipped, you will get tracking details by Email, WhatsApp, and SMS.

6. Delays
In rare cases, a delivery may be delayed because of things outside our control, such as weather, courier problems, or local restrictions. If this happens, we will inform you by email.

7. Wrong Address or Delivery Not Possible
Please make sure your address, pincode, and phone number are correct. Our courier will try to reach you before delivery. If delivery fails because of a wrong address or because you could not be reached, we may not be able to ship the order again.