Refund policy

At WellSpring, we want you to be happy with every order. This policy explains how returns, refunds, and cancellations work.

1. Returns

We accept returns only if the item you received is damaged, defective, or incorrect. We do not accept returns for change of mind, dissatisfaction, or any other reason.

To be eligible for a return:
- The product must be unused, in the same condition as received, and in its original packaging, with proof of purchase.
- Email us first at support.wellspring@gmail.com. Please do not send any item back without our approval. Items sent back without approval will not be accepted.
- If we need the item back, we will send you clear return instructions after approving your request.

2. Damaged, Defective, or Incorrect Items

Please report the problem within 7 days of delivery. Reports made after 7 days are reviewed case by case. We cannot accept any report made more than 30 days after delivery.

To approve a claim, you must send an unedited unboxing video that clearly shows:
- The parcel being opened from a sealed condition
- The shipping label on the parcel
- The product and the damage or defect

This helps us check claims quickly and stops false requests. Requests without a valid unboxing video may not be approved.

3. How We Resolve Approved Cases

For approved cases, we will help you in this order:
1. Free reshipment of the correct or undamaged item, at no extra cost.
2. Store credit of equal value, if reshipment is not possible.
3. Refund to your original payment method, if neither of the above works for you.

We do not deduct any shipping charges from refunds for damaged, defective, or incorrect items.

4. Items We Cannot Take Back
- Used products
- Products damaged by the customer after delivery
- Items sent back without our approval

5. Order Cancellations
- Prepaid orders can be cancelled before shipping for a full refund.
- COD (Cash on Delivery) orders can be cancelled before dispatch.
- No cancellation fee applies before dispatch.
- Once an order is shipped, it cannot be cancelled and no refund is possible, except for damaged, defective, or incorrect items.

To cancel, email us as soon as possible with your order number.

6. Refunds

Refunds apply only to:
- Approved prepaid order cancellations (before shipping)
- Approved cases of damaged, defective, or incorrect items
- Duplicate or failed transactions

Refunds are sent to your original payment method (card, UPI, wallet, etc.) or given as store credit, where applicable.

Please allow 7–10 business days after approval for the refund to be processed. Your bank or payment provider may need extra time for the amount to show in your account.

If you are charged twice or a payment fails but money is deducted, the extra amount is refunded automatically to your original payment method within 7–10 business days.

7. Refunds for COD Orders

Refunds for COD orders are available only if the product received is damaged, defective, or incorrect. In such cases, you must share your bank account details so we can send the refund.

8. Contact Us

For any return, refund, or cancellation request, email us at:
📧 support.wellspring@gmail.com

Support hours: Monday to Saturday, 10 AM to 6 PM